Note Before the Survey
We appreciate your business and value your feedback! Please answer the following questions to help us improve your experience with our products and services.
Please note: All responses will be kept strictly confidential
Question count: 25
Section count: 5
Test duration: 10 min
Features & Benefits
Q1. How well do our product features meet your needs?
Q2. How likely are you to continue using our product/service based on the features and benefits?
Q3. How would you rate the uniqueness of the features offered by our product/service compared to competitors?
Q4. Do you find benefits in using our product/service?
Q5. How satisfied are you with the innovation of the features in our product/service?
Quality
Q6. How satisfied are you with the overall quality of our product/service?
Q7. How reliable have you found our product/service to be?
Q8. Have you experienced any defects or issues with our product/service?
Q9. How confident are you in our product/service?
Q10. Compared to similar products/services, how would you rate the quality of our product/service?
Value for Money
Q11. Do you feel you received good value for the money you spent on our product/service?
Q12. How competitive would you say our pricing is compared to similar products/services?
Q13. Considering the features and benefits, is our product/service priced fairly?
Q14. Would you recommend our product/service to others based on value for money?
Q15. If our prices were slightly higher but included additional features/benefits, would you be interested?
Availability
Q16. How satisfied are you with the availability of our products/services when you need them?
Q17. How do you rate the consistency of our product/service availability across different times or seasons?
Q18. How often do you find our products/services out of stock or unavailable when you try to purchase them?
Q19. How long do you typically have to wait for our products/services to become available after they are out of stock?
Q20. In comparison to our competitors, how would you rate our product/service availability?
Customer Service
Q21. How satisfied are you with the overall quality of our customer service?
Q22.How easy was it to get in touch with our customer service team?
Q23.How well did our customer service team understand and address your needs?
Q24. How satisfied are you with the communication and follow-up provided by our customer service team?
Q25. How satisfied are you with the resolution or outcome of your recent customer service interaction?
